ph 10 Privacy Policy – How Your Personal Data Is Handled on Our Platform

When you register an account on ph10.pro, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number and preferred payment method. We also collect information generated by your use of the platform, such as login timestamps, device type, browser version, IP address and the games or features you interact with during each session. Financial data — including deposit amounts, withdrawal requests and transaction history — is recorded to process payments accurately and to comply with Philippine anti-money laundering regulations. If you contact our support team or submit a query through the FAQ help centre, the content of that communication is also retained so we can follow up effectively. We do not collect sensitive personal information such as government ID numbers unless you are required to complete identity verification as part of our Know Your Customer process, in which case the data is handled with additional safeguards. All collection is limited to what is genuinely necessary for operating the platform and meeting our legal obligations under Philippine law.

ph 10 uses your personal data for several clearly defined purposes, each of which has a lawful basis under the Philippines Data Privacy Act of 2012 and its implementing rules. The primary purpose is to operate your account — processing deposits, crediting winnings, managing withdrawals and keeping your account secure. We also use your data to verify your identity and age, which is a legal requirement for any licensed online gaming platform serving Filipino players. Your contact details allow us to send you important account notifications, such as transaction confirmations, security alerts and updates to our Terms and Conditions or this Privacy Policy. Where you have opted in, we may use your email or mobile number to inform you about relevant promotions listed on our Promotion page — you can withdraw this consent at any time through your account settings. We also process data in aggregate, anonymised form to understand how players use the platform and to improve the overall experience. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

ph 10 does not sell, rent or trade your personal information to any third party for their own marketing or commercial purposes. We share data only with service providers who help us operate the platform — for example, payment processors who handle GCash and Maya transactions, identity verification partners and cloud infrastructure providers — and only to the extent necessary for those specific functions. All third-party service providers are contractually required to handle your data securely and in accordance with applicable Philippine data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies or courts when we are legally required to do so, or when disclosure is necessary to prevent fraud, protect the safety of users or enforce our Terms and Conditions. In the event that ph 10 undergoes a business restructuring or change of ownership, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will notify you of any material change to how your data is shared before it takes effect.

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to meet our legal, regulatory and operational obligations. Under Philippine anti-money laundering rules, transaction records must be kept for a minimum of five years from the date of the transaction, regardless of whether your account is still open. Account registration details and identity verification documents are retained for the duration of the account relationship and for at least five years after account closure. Data collected for marketing purposes — such as your communication preferences — is deleted or anonymised promptly once you withdraw your consent or close your account. When data is no longer required for any lawful purpose, we securely delete or anonymise it so that it can no longer be linked back to you. You may request information about the specific retention periods that apply to your data by contacting us through the support channel listed on the FAQ page.

As a data subject under the Philippines Data Privacy Act, you have a number of rights that ph 10 is committed to upholding. You have the right to be informed about how your data is collected and used — which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you, and to request corrections if any of that information is inaccurate or out of date. You have the right to object to certain types of processing, including direct marketing, and to withdraw any consent you have previously given without affecting the lawfulness of processing that took place before the withdrawal. You also have the right to request the erasure of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact us through the support details provided on the FAQ page, and we will respond within a reasonable timeframe in accordance with applicable law.

ph 10 takes the security of your personal and financial data seriously and applies a range of technical and organisational measures to protect it from unauthorised access, loss, alteration or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard TLS protocols, and sensitive account data is stored in encrypted form on secured servers. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle member data are trained on their data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our members. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the National Privacy Commission and affected members in accordance with Philippine breach notification requirements. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential at all times.

ph 10 uses cookies and similar technologies to make the platform function correctly and to improve your experience as a Filipino player. Essential cookies are required for core functions such as keeping you logged in during a session, remembering your language preference and ensuring that security features work as intended — these cannot be disabled without affecting platform functionality. We also use analytics cookies to understand how members navigate the platform in aggregate, which helps us identify areas for improvement and optimise the mobile experience. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings, though disabling essential cookies may limit your ability to use certain features. Our cookie practices are reviewed periodically to ensure they remain proportionate and in line with Philippine data privacy standards.